On-Site Visits

You may have received a response from our Help Desk stating an on-site visit is needed to fulfill your ticket request. What does it mean?

Many of our customers are located across the United States, and we cannot provide on-site services to all tickets. Some on-site visits will be handled by your GreySignal IT, or an authorized third party.

If a third party company takes care of your issue and it has not been resolved to your liking, please contact GreySignal Customer Service immediately.

When we send you an automated message stating your ticket needs on-site service, we'll sometimes forward the ticket to a third party to handle the issue based on the type of issue (phone company, copier company, etc). Please be patient as we initiate this request. We may contact you to schedule a time for a technician to come on-site.



Did you receive bad service from a third party?

GreySignal will utilize many third party IT companies to take care of on-site visits where we cannot physically be there. If you received bad service, please contact GreySignal immediately.