First, GreySignal does not outsource support. You won't be talking to a call center when you call our Support line; you'll be talking to an expert technician experienced in all facets of data backup and restore. Second, GreySignal Support does not work like most companies. Clients have an assigned technician and are given his contact information. The technician assigned to a client is responsible for making sure that client's issues are addressed promptly, and all of our technicians take this responsibility very seriously. However, any technician can assist you, so calling Support at 412-567-6300 will get you a technician immediately. We think you'll find our Support one of the most responsive of any company you have dealt with.