All clients have redundant backups in multiple locations. Some clients choose to backup first to a local appliance at their site. Most clients, however, back up data first to the GreySignal primary data center, then to a secondary remote GreySignal data center. If clients are using the local appliance option, data is backed up first to the local appliance, then vaulted off-site to the GreySignal vaults in the primary and secondary data centers. The primary data center is located adjacent to our Administrative and Support centers and is monitored 24/7. The Support Center houses our support technicians, our Rapid Response Team, and our Testing Laboratory. If a client needs to restore or needs assistance, a technician is always available. In an emergency, our mode of operations becomes extremely important. Our technicians, because of the close proximity of the vaults in the primary data center, can literally access those vaults within seconds if the need arises. If you require a media restore, the process of downloading and verifying your data and preparing it for shipment can begin immediately.