Reset Voicemail Password (Riverside)

How to reset your Voicemail Password at Riverside

Step by Step

1. If you have voicemail and cannot access it make note of your extension and Create a GREYSIGNAL Ticket.
2. IT will then reset the Voicemail password.
3. Once your Voicemail Password is reset by IT by default it is “12+your extension” i.e.: ext. 3112 password is now 123112
4. Pickup the handset and press the “message” button and type in your extension.
5. It will ask you for your password and now type 12 and your extension.
6. The voicemail system will now tell you that the administrator has reset your voicemail password and it needs to be changed. It will ask you to press certain numbers.
7. The voicemail system will ask you for your old password  first. It is the 12+ extension that you typed in the beginning. Then you can now put the password you want to use. It can be atleast 4 digits.

The call pilot consol address is http://10.18.2.147/cpmgr/login.asp?userAction=logout
The User is 3571
The password for the callpilot system is 5613

***Refer to ticket 3996711