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Josh Dronzek

  • Total activity 453
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Activity overview

Latest activity by Josh Dronzek
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    Josh Dronzek created an article,

    Not Receiving Email (rDNS Lookup)

      Description A person may be having trouble receiving mail from a specific email address, domain, or network on their GreyMail account. The sender may be receiving a 570 error code. Cause GreyMa...

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    Josh Dronzek created an article,

    Not Receiving Email (SPF/DKIM)

      Description A person may be having trouble receiving mail from a specific email address, domain, or network on their GreyMail account. The sender may be receiving a 571 error code. Cause GreyMa...

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    Josh Dronzek created an article,

    Changing your bad SAS Drive

    You may be sent a new SAS drive by GreySignal that we need you to physically replace. It's a very simple process and it's shown below. Once this is done, be sure to alert your GreySignal agent via ...

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    Josh Dronzek created an article,

    Business Continuity and Disaster Recovery

    GreySignal's Business Continuity and Disaster Recovery Program ensures resiliency, recoverability and contingency from significant business disruption, such as local or regional events like a natu...

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    Josh Dronzek created an article,

    Cannot See Content on Help Center

    We have recently made some changes to our Help Center to protect information provided publicly.  To see information provided by your organization, company, or affiliation you will now need to log ...

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    Josh Dronzek created an article,

    Cannot Log Into PointClickCare (PCC)

    If you get the message  Invalid username/password. Please contact your Security Administrator to check/reset your password. PointClickCare cannot reset user passwords for your facility.  When you...

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    Josh Dronzek created an article,

    #553 Cannot find OUTBOUND MX Records for domain

    Description A person trying to send mail to someone outside of their organization gets the similar error of #553 Cannot find OUTBOUND MX Records for domain. Cause The e-mail domain you are t...

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    Josh Dronzek created an article,

    Adding a Signature to your Email

    To add a signature to your email in GreyMail, simply go to: Settings >> Identities >> (click your name) >> Signature   Hit save, then you are done!

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    Josh Dronzek created an article,

    Why Leaving Satisfaction Helps Us

    After each ticket, you'll see a small box at the top of your ticket asking to rate your experience with GreySignal for this interaction. It is a once click survey, where you can also optionally lea...

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    Josh Dronzek commented,

    Michael, This feature request has been fulfilling! We've built in tagging. This is available in GreyMail 2!