Josh Dronzek

Not Receiving Email (rDNS Lookup)

1. GreyMail
2. Common Issues

  Description A person may be having trouble receiving mail from a specific email address, domain, or network on their GreyMail account. The sender may be receiving a 570 error code. Cause GreyMa...

• Josh Dronzek
• Created February 26, 2018 14:45
• 1 follower
• 0 comments
• -3 votes

Not Receiving Email (SPF/DKIM)

1. GreyMail
2. Common Issues

  Description A person may be having trouble receiving mail from a specific email address, domain, or network on their GreyMail account. The sender may be receiving a 571 error code. Cause GreyMa...

• Josh Dronzek
• Created February 26, 2018 14:40
• 1 follower
• 0 comments
• 0 votes

Changing your bad SAS Drive

1. Working with our Helpdesk
2. Tips & Tricks

You may be sent a new SAS drive by GreySignal that we need you to physically replace. It's a very simple process and it's shown below. Once this is done, be sure to alert your GreySignal agent via ...

• Josh Dronzek
• Created February 21, 2017 16:03
• 1 follower
• 0 comments
• -1 votes

Business Continuity and Disaster Recovery

1. Working with our Helpdesk
2. Software We Support

GreySignal's Business Continuity and Disaster Recovery Program ensures resiliency, recoverability and contingency from significant business disruption, such as local or regional events like a natu...

• Josh Dronzek
• Created August 28, 2016 23:13
• 0 followers
• 0 comments
• 0 votes

Cannot See Content on Help Center

1. Working with our Helpdesk
2. Software We Support

We have recently made some changes to our Help Center to protect information provided publicly.  To see information provided by your organization, company, or affiliation you will now need to log ...

• Josh Dronzek
• Created June 17, 2016 22:25
• 2 followers
• 0 comments
• -1 votes

Cannot Log Into PointClickCare (PCC)

1. Working with our Helpdesk
2. Software We Support

If you get the message  Invalid username/password. Please contact your Security Administrator to check/reset your password. PointClickCare cannot reset user passwords for your facility.  When you...

• Josh Dronzek
• Edited June 17, 2016 22:20
• 3 followers
• 0 comments
• -81 votes

#553 Cannot find OUTBOUND MX Records for domain

1. GreyMail
2. Common Issues

Description A person trying to send mail to someone outside of their organization gets the similar error of #553 Cannot find OUTBOUND MX Records for domain. Cause The e-mail domain you are t...

• Josh Dronzek
• Edited March 29, 2016 17:15
• 1 follower
• 0 comments
• 0 votes

Adding a Signature to your Email

1. GreyMail
2. FAQs

To add a signature to your email in GreyMail, simply go to: Settings >> Identities >> (click your name) >> Signature   Hit save, then you are done!

• Josh Dronzek
• Created February 27, 2016 18:19
• 1 follower
• 0 comments
• 4 votes

Why Leaving Satisfaction Helps Us

1. Working with our Helpdesk
2. Tips & Tricks

After each ticket, you'll see a small box at the top of your ticket asking to rate your experience with GreySignal for this interaction. It is a once click survey, where you can also optionally lea...

• Josh Dronzek
• Edited February 21, 2017 16:09
• 1 follower
• 0 comments
• 1 vote